Terms of service

Welcome to Velixo Mart.

These Terms of Service ("Terms") govern your access to and use of the Velixo Mart website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Account Terms

To access certain features of our website, you may be required to create an account.

By creating an account, you agree that:

- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

- The information you provide is accurate, complete, and up to date.

- You are responsible for maintaining the confidentiality of your account credentials.

- You are responsible for all activities carried out through your account.

- Velixo Mart reserves the right to suspend or terminate any account that violates these Terms or contains false or misleading information.

2. Pricing and Payment

All prices displayed on Velixo Mart are listed in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

- Prices may change without prior notice.

- Applicable taxes and shipping charges may be added during checkout.

- Payment must be successfully completed before an order is processed.

- We reserve the right to refuse or cancel any order due to pricing errors, payment issues, technical problems, or suspected fraudulent activity.

- Eligible refunds for cancelled orders will be processed in accordance with our Refund Policy.

3. Product Descriptions

We make every reasonable effort to ensure that all product descriptions, specifications, pricing, and images are accurate.

However:

- Product colours may appear slightly different depending on your screen settings.

- Product packaging or design may vary slightly from the images shown.

- We do not guarantee that all information is completely free from errors.

- Velixo Mart reserves the right to correct inaccuracies or update product information without prior notice.

4. Order Acceptance

Submitting an order does not guarantee its acceptance.

Velixo Mart reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

- Product unavailability

- Pricing or technical errors

- Payment verification issues

- Suspected fraud

- Violation of these Terms

- Incorrect customer information

If your order is cancelled after payment has been received, any eligible refund will be issued through the original payment method.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on our website.

Please note:

- Delivery estimates are not guaranteed.

- Delays may occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our control.

- Customers are responsible for providing accurate shipping information.

- Additional shipping charges may apply for certain locations or services.

Ownership and risk of loss generally pass to the customer upon successful delivery.

6. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

In general:

- Returned items must satisfy our return eligibility requirements.

- Products should be unused, undamaged, and returned in their original packaging unless otherwise specified.

- Approved refunds will be processed using the original payment method whenever possible.

- Certain items may not qualify for returns due to hygiene, customisation, or legal restrictions.

Please review our Refund Policy for complete details.

7. Prohibited Uses

You agree not to use Velixo Mart for any unlawful or prohibited activity.

You must not:

- Violate any applicable law or regulation.

- Engage in fraudulent or deceptive activities.

- Upload viruses, malware, or harmful software.

- Attempt unauthorised access to our systems.

- Disrupt the security or functionality of the website.

- Infringe upon intellectual property rights.

- Abuse promotional offers, coupons, or referral programmes.

Violation of these Terms may result in immediate suspension or permanent termination of your access.

8. Limitation of Liability

To the maximum extent permitted under applicable law:

- Velixo Mart shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

- Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

- Nothing in these Terms limits liability where such limitation is prohibited under Indian law.

9. Changes to These Terms

Velixo Mart may revise these Terms of Service from time to time.

Any updates will be published on this page together with the revised Last Updated date. Your continued use of the website after any changes become effective constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of the Velixo Mart website shall be subject to the exclusive jurisdiction of the competent courts located in Panchkula, Haryana, India.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Velixo Mart

Email: velixo5590@gmail.com

Location: Panchkula

Customer Support: +91 9056303587

Thank You

Thank you for choosing Velixo Mart. We truly appreciate your trust and confidence in our brand. Our goal is to provide every customer with satisfaction.3nsparent, and reliable shopping experience backed by excellent service, honest business practices, and complete customer satisfaction.