Privacy policy
Privacy Policy
Last Updated: July 1, 2026
Welcome to Velixo. Your privacy is important to us. We are committed to protecting your personal information and providing a safe, secure, and transparent shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.
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Information We Collect
To provide you with the best shopping experience, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Information (securely processed by trusted payment partners)
- Order History
Automatically Collected Information
- IP Address
- Browser & Device Information
- Website Usage Data
- Pages Visited
- Cookies & Analytics Data
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How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products, services, and website
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional offers and updates where permitted
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Cookies
Velixo uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, keep your shopping cart active, analyze website traffic, and improve overall website performance.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
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Third-Party Services
To operate our store efficiently, we work with trusted third-party providers, including:
- Shopify
- Secure Payment Gateways
- Shipping & Logistics Partners
- Analytics Providers
- Marketing Platforms
- Customer Support Services
These providers receive only the information required to perform their services and are expected to protect your personal data.
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Data Security
Protecting your information is one of our highest priorities. We use industry-standard security measures to safeguard your personal data against unauthorized access, misuse, alteration, or disclosure. While no online system is completely secure, we continuously improve our security practices to provide a safe shopping environment.
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Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data where legally applicable
- Opt out of promotional communications
- Request information about how your data is processed
For any privacy-related request, please contact us using the details below.
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Data Retention
We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
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Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases independently. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date. Continued use of our website after changes indicates your acceptance of the updated policy.
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Contact Information
Store Name: Velixo
Email: velixo5590@gmail.com
Business Address: Sector 26, Panchkula, Haryana, India
If you have any questions about this Privacy Policy or your personal information, please contact us. Our team is committed to providing prompt assistance and maintaining a secure, transparent, and trustworthy shopping experience for every customer.
Thank you for choosing Velixo. We truly appreciate your trust and support.