Privacy policy
Welcome to Velixo Mart.
At Velixo Mart, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, create an account, place an order, or use our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide you with a secure and seamless shopping experience, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Order History
- Account Information
Payment Information
All payments are processed securely through trusted third-party payment providers. Velixo Mart does not store your complete debit card details, credit card details, CVV, UPI PIN, passwords, or online banking credentials.
Automatically Collected Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Website Activity
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information only for legitimate business purposes, including to:
- Process and fulfil your orders.
- Verify and confirm payments.
- Arrange shipping and product delivery.
- Send order confirmations and tracking updates.
- Respond to customer enquiries and support requests.
- Improve our website, products, and services.
- Personalise your shopping experience.
- Detect and prevent fraud, abuse, and unauthorised activities.
- Send promotional communications where permitted by law.
- Comply with applicable legal and regulatory requirements.
3. Cookies & Similar Technologies
Velixo Mart uses cookies and similar technologies to improve website performance and enhance your shopping experience.
Cookies help us to:
- Remember your preferences.
- Keep products in your shopping cart.
- Improve website functionality.
- Analyse website traffic.
- Enhance website security.
- Provide a more personalised shopping experience.
You can disable cookies through your browser settings at any time. However, some features of the website may not function properly if cookies are disabled.
4. Third-Party Services
To operate our business efficiently, Velixo Mart works with trusted third-party service providers.
These may include:
- Payment Gateway Providers
- Shipping & Logistics Partners
- Website Hosting Providers
- Analytics Providers
- Email Marketing Platforms
- Customer Support Services
These providers receive only the information necessary to perform their services and are required to maintain appropriate confidentiality and security standards.
5. Sharing of Information
Your privacy is important to us.
Velixo Mart does not sell, rent, or trade your personal information.
We may share your information only when necessary to:
- Process your orders.
- Complete secure payment transactions.
- Deliver your purchases.
- Comply with applicable laws or legal obligations.
- Protect our customers, business, and legal rights against fraud or unlawful activities.
6. Data Security
Protecting your personal information is one of our highest priorities.
We use industry-standard security measures, including:
- SSL Encryption
- Secure Payment Processing
- Restricted Access Controls
- Regular Security Monitoring
- Secure Data Storage Practices
Although we make every reasonable effort to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Maintain business records.
- Meet legal and tax obligations.
- Resolve disputes.
- Prevent fraudulent activities.
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal data.
- Withdraw consent where applicable.
- Opt out of promotional communications.
- Request information about how your data is processed.
To exercise any of these rights, please contact us using the contact details below.
9. Children's Privacy
Velixo Mart is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
Whenever changes are made, the updated version will be published on this page along with the revised Last Updated date. We encourage customers to review this Privacy Policy periodically to stay informed.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Store Name: Velixo Mart
Email: [velixo5590@gmail.com]
Location: [Panchkula]
Customer Support: [Insert Phone Number]
12. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in [Panchkula], India.
Our Commitment to Your Privacy
At Velixo Mart, protecting your privacy is more than a legal obligation—it's a promise. We are committed to maintaining the highest standards of transparency, security, and integrity in every interaction. Your trust inspires everything we do, and we remain dedicated to providing a safe, reliable, and premium shopping experience for every customer.