Shipping policy
Welcome to Velixo Mart.
At Velixo Mart, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders so you know exactly what to expect when shopping with us.
1. Order Processing Time
All orders are carefully reviewed and processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak seasons, festivals, or promotional sales, processing times may be slightly longer.
You will receive an email confirmation once your order has been successfully processed.
2. Shipping Methods
Velixo Mart partners with trusted courier and logistics providers to ensure safe and timely delivery.
Depending on your location and product availability, your order may be shipped through one of our trusted delivery partners.
The most suitable shipping method will be selected automatically to provide the fastest and safest delivery experience.
3. Delivery Timeframes
Estimated delivery times within India are:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote or Rural Areas: 5–10 Business Days
These delivery estimates begin after your order has been processed and dispatched.
Please note that delivery timelines are estimates and may occasionally vary due to factors beyond our control.
4. Shipping Costs
We believe in providing affordable and transparent shipping.
- Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.
- From time to time, Velixo Mart may offer Free Shipping on selected products, promotional campaigns, or qualifying orders.
- Any applicable shipping fees will be shown before you place your order.
There are no hidden shipping charges.
5. Order Tracking
Once your order has been dispatched, you will receive:
- A Shipping Confirmation Email
- Your Tracking Number
- Courier Partner Details (where available)
You can use your tracking number to monitor your shipment's progress until it reaches your delivery address.
6. Delivery Delays & Issues
While we work hard to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Courier operational delays
- Incorrect or incomplete delivery addresses
- High order volumes during festive or promotional periods
If your order is significantly delayed, our support team will do its best to assist you and keep you informed.
7. Failed Delivery Attempts
Our courier partners may attempt delivery more than once.
If delivery cannot be completed because:
- The recipient is unavailable,
- The delivery address is incorrect or incomplete, or
- The package is refused,
the shipment may be returned to us. Additional shipping charges may apply if re-delivery is requested.
8. International Shipping
At present, Velixo Mart ships only within India.
We do not currently offer international shipping. If international delivery becomes available in the future, this Shipping Policy will be updated accordingly.
9. Damaged or Missing Packages
If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us as soon as possible.
To help us resolve the issue quickly, kindly provide:
- Your Order Number
- Clear photographs of the package (if damaged)
- A brief description of the issue
Our team will investigate the matter and work towards a fair resolution.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Velixo Mart cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.
11. Contact Information
If you have any questions regarding our Shipping Policy or your order, please contact us:
Store Name: Velixo Mart
Email: velixo5590@gmail.com
Location: Panchkula
Customer Support: +91 9056303587
Our Promise
At Velixo Mart, every order is handled with care and shipped with reliability in mind. We are committed to providing fast processing, transparent shipping, secure delivery, and excellent customer support—because your satisfaction is at the heart of everything we do.