Shipping policy
Shipping Policy
Last Updated: July 1, 2026
At Velixo, we are committed to delivering your orders quickly, safely, and efficiently. Every order is handled with care and shipped through trusted delivery partners to ensure a smooth and reliable shopping experience.
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Order Processing
- All orders are processed within 1–2 Business Days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, sales, or high-order periods, processing may take slightly longer.
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Shipping & Delivery
We currently ship across India using reliable courier partners.
Estimated Delivery Time:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery times are estimated and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
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Shipping Charges
- Shipping charges (if applicable) will be displayed clearly during checkout before payment.
- Eligible orders may qualify for Free Shipping under promotional offers.
There are no hidden shipping charges.
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Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via Email or SMS containing your tracking details.
You can track your order anytime using the tracking link provided.
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Delivery Delays
While we always strive to deliver your order on time, unexpected delays may occur due to factors beyond our control, including weather conditions, courier service disruptions, public holidays, or incorrect shipping information.
We appreciate your patience and will keep you informed whenever possible.
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Incorrect Address
Please ensure that your shipping address and contact details are accurate before placing your order.
Velixo cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
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Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery.
After verification, we will arrange an appropriate resolution, including a replacement or refund where applicable.
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International Shipping
Currently, Velixo ships only within India.
We look forward to expanding our shipping services internationally in the future.
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Contact Us
Store Name: Velixo
Email: velixo5590@gmail.com
Business Address: Sector 26, Panchkula, Haryana, India
If you have any questions regarding shipping or delivery, please feel free to contact our support team. We are committed to providing fast assistance and a safe, reliable, and hassle-free shopping experience.
Thank you for choosing Velixo. Your trust inspires us to serve you better every day.