Refund policy
Return & Refund Policy
Last Updated: July 1, 2026
At Velixo, we are committed to delivering high-quality products and an exceptional shopping experience. If you're not completely satisfied with your purchase, we're here to help with a simple, fair, and transparent return and refund process.
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Return Eligibility
We gladly accept return requests if:
- The request is made within 7 days of receiving your order.
- The product is unused, unwashed, and in its original condition.
- All original packaging, labels, manuals, accessories, and free gifts (if any) are returned.
- The product has not been damaged due to misuse, improper handling, or normal wear and tear.
Returns that do not meet these conditions may not be eligible for approval.
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Return Process
To request a return, please email us at velixo5590@gmail.com with:
- Your Order Number
- Reason for the return
- Clear photos or videos of the product (if applicable)
Our support team will review your request and provide further instructions within 24–48 business hours.
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Refund Policy
Once the returned product is received and successfully inspected, your refund will be approved.
- Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days.
- Cash on Delivery (COD) Orders: Refunds will be processed via Bank Transfer or UPI after verification of your payment details.
Please note that your bank or payment provider may take additional time to reflect the refund.
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Exchange Policy
We offer free replacement or exchange if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong item.
Exchange requests must be submitted within 7 days of delivery and are subject to product availability.
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Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing velixo5590@gmail.com.
Kindly include:
- Order Number
- Clear product photos or videos
- Packaging photos (if available)
After verification, we will arrange a replacement or full refund at no additional cost.
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Non-Returnable Items
For hygiene, safety, and operational reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personal care and hygiene products
- Gift Cards
- Digital Products
- Downloadable Software
- Clearance or Final Sale Items
- Products damaged due to misuse or improper handling
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Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), Velixo will cover the return shipping charges.
- If the return is requested for personal reasons such as a change of mind, return shipping costs may be the customer's responsibility.
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Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets our return eligibility criteria.
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Our Commitment
At Velixo, customer satisfaction is at the heart of everything we do. We are committed to providing genuine products, secure payments, reliable support, and a hassle-free shopping experience. Your trust is our greatest priority, and we strive to make every purchase smooth, safe, and enjoyable.
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Contact Us
Store Name: Velixo
Email: velixo5590@gmail.com
Business Address: Sector 26, Panchkula, Haryana, India
For any questions regarding returns, refunds, or exchanges, please contact our support team. We are always happy to assist you and will do our best to resolve your concerns promptly.
Thank you for choosing Velixo. We truly value your trust and look forward to serving you again.